Today I was going to write about identity. About striving to achieve one and a few other little theories... But I think I've settled on something else. A little piece of my day. They say where there's smoke, there's fire. And where there's fire, you might just get burned. Although with the greatest intentions did this all come about, it was my ass in the proverbial frying pan.
Sitting at my desk, I have a fairly optimal point of view. I'm close to the door, people have to pass me to get to most of the other points in the room, one supervisor sits within metres of me. My manager is also within a stone's throw. Normally this all adds up to an opportune access for hearing and seeing the daily ins and outs of of the call centre floor. After all, despite my customers thinking that the universe revolves around them, it doesn't. It revolves around gossip and water cooler chat.
